1. TV Shop Philippines is the sole controller of the personal data that you send to us, and we decide what happens to your personal data. We can be contacted at tvshop.ph or on (02) 8683 3344.
2. We collect the following personal data from you:
- Information you provide when you place an order such as your title, name, address, email address, telephone number, location, and payment details.
- Information you provide by filling out forms on our site at tvshop.ph.
- Details of transactions you carry out through our site and of the fulfillment of your orders.
- Details of your visits to our site and the resources that you access.
- Your communication and marketing preference.
- Your interests, preferences, feedback, and survey responses.
- Your correspondence and communication with tvshop.ph.
Account or profile information when you connect with us on social media.
- Other publicly available personal data shared via a public platform such as Facebook or Instagram.
- Job application personal data including contact details, work history, employment needs & interests, and anything relevant to the job for which you are applying.
- Information about your computers such as your IP address, operating system, and browser type. This is statistical data about our users’ browsing actions and patterns, and it does not identify any individual.
- Our website is not intended for children and we do not knowingly collect data relating to children.
3. We use this data for the following purposes:
The pursuit of legitimate interests (shown below):
- To carry out our obligations arising from any contracts entered into by you and us.
- To notify you about changes in our service.
- Where you have given consent, to provide you with information, products or services that you request from us or which we feel may interest you.
- To ensure that content from our site is presented in the most effective manner for you and for your computer, to personalize your repeat visits to our website, to allow you to participate in interactive features of our service, when you choose to do so.
4. Our legal basis for processing your personal data is as follows:
- Where we have a legitimate interest to do so.
- Where we have had consent.
- Where it is necessary to fulfill a contract to which you are a party. This includes the data we collect from you when you purchase something from us such as your name, delivery address, and card details. If you do not provide us with this information, we are unable to process your order.
- Where we are legally obliged to do so.
- Where we reasonably think that there is a risk of serious harm to you or someone else and;
- Where it is necessary to perform a task in the public interest.
5. Any legitimate interests pursued by us, or third parties we use, including:
- Selling and supplying products to our consumers.
- Promoting, marketing, and advertising of our products.
- Sending promotional communications that are relevant and tailored to individual customers.
- Gaining feedback and reviews in order to improve existing products and develop new ones.
- Understanding our consumers’ behavior, preferences, activities, and needs.
- Handling consumer contacts, queries, complaints, or disputes.
- Fulfilling our duties to our customers, colleagues, and shareholders.
6. We Share Your Personal Data With the Following:
- Service partners who we use for the purposes of making certain services available to you including IT companies, delivery companies, payment solutions provider, and marketing service providers.
- Companies and third parties we use for the purpose of gaining feedback and reviews in order to improve existing products and develop new ones.
- Companies and third parties we use in order to better understand our consumers’ behavior, preferences, activities, and needs.
- Credit reference agencies where necessary for card payments.
Government bodies, regulators, law enforcement agencies, courts/tribunals, and insurers where we are required to do so.
- In order to comply with legal obligations.
- In order to exercise our legal rights (for example in court cases)
- In order to do so for the prevention, detection, investigation of crime, or prosecution of offenders.
- For the protection of our employees and customers.
- In the case of employees, with any companies or third parties responsible for payment of salary, employee benefits or where we have a legal duty to do so.
- We only allow service providers to handle your personal data when we have confirmation that they apply appropriate data protection and security controls.
- We will never share our customer data with other organizations for their own marketing purposes.
7. How Long Will We Process Your Data:
- Whenever we collect or process your personal data, we’ll only keep it for as long as it is necessary for the purpose for which it was collected.
- At the end of the necessary period, we will either delete your data completely or anonymize it so that it can be used in a non-identifiable way for statistical analysis and business planning.
8. You Have the Following Rights in Relation to Your Data:
- The right to ask for a copy of any personal data we hold about you (the right of access)
- In certain circumstances and where we no longer have any legal reason to retain it, the right to request we delete personal data we hold about you. (the right of erasure or to be forgotten)
- The right to ask us to update or correct any out-of-date or inaccurate personal data that we hold about you (the right of rectification).
- The right to opt-out at any time any marketing communications that we may send you and to object to s using or holding your personal data if we have no legitimate reason to do so (the right to object).
- In certain circumstances the right to ask us to restrict how we process your data meaning we would need to secure and retain the data for your benefit but not use it in any other way (the right to restrict processing).
9. You can exercise the above rights by contacting us using the contact details set out below:
- Email us at [email protected]
- Telephone us at (02) 8683 3344
- Write to Us at Customer Care, TV Shop Philippines, 820 J.P. Rizal Street, Makati City.
Should you wish to obtain any further information, please contact us using the details above.